For your cat tree to last a long time, please consider the following indications:
The exterior part can be cleaned, if needed, with a wet piece of cloth and a mild cleaning product. The hemp is a natural material. The hemp carpet we use is woven, this means that the threads are connected across; therefore the thread connection along the carpet is less firm. Thus it may happen that your cat loosens the threads towards the edge with its claws. In this case you can remove them completely so that the carpet does not undo anymore. In time, some fibres can fray due to the friction of the cat’s claws. These can also be cut. The carpet wears out in time, which is coherent and does not imply a reason for refunds. Instead your valuable furniture will be protected. The cat’s hairs can be removed with a hoover or a special brush for animal hair.