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Revocation instructions

You have the right to revoke this contract within fourteen days without stating any reasons for its termination.

The revocation period of fourteen days starts the day in which you or a third party called on your behalf, not including the sender, receives the product.

To exercise your right to revocation you must communicate (Desry Kratzbaum SL, Apartado de correos 18, 30880 Aguilas, e-mail: mail@kratzbaumdesign.de) your wish to revoke this contract formally (for example sending a letter, telefax or an e-mail).

To comply with the revocation period it is sufficient to send the formal statement regarding the implementation of the right of withdrawal before the withdrawal period.

Consequences of revocation
If you revoke this agreement, we must immediately refund the payments we have received from you, including delivery costs (excluding additional costs caused by you having chosen a different form of delivery offered by us which is the cheapest standard) within fourteen days from the day we receive the statement of revocation of this contract. For this refund, we will use the same payment method that you used for the original transaction, unless we have expressly agreed something different with you; in no case you will be charged for the return of the product.

We will collect the products to our account. You may only have to compensate a possible loss of value if the impairment is attributable to an non-required treatment for checking the quality, quantity and performance of the product.

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