Terms & Conditions
Terms & Conditions
Offer and Prices:
The offer is free of engagement. We reserve the right to state short-term prices and errors. The product is owned by the supplier until full payment.
By pressing the button “Order”, you have a binding order for the products in the basket. The confirmation of the received order occurs immediately after sending the order. The purchase contract takes effect at the time when the delivery confirmation or delivery of the goods takes place.
The product is delivered as fast as possible after payment is received.
Please see the product description for the expected delivery time. If you cannot find the information, the delivery will take place 7-14 days after the acceptance of the order. In case of irregularities, we will communicate the date of delivery once the order has been accepted.
Right of withdrawal
You can return the products that you do not like (unopened and in their original packaging) within 14 days. Please, it is important that you tell us you wish to withdraw your order so that we can arrange the return. We will only accept the cat trees in their original packaging.
The right of withdrawal does not apply in the event of the cat tree having been customised.
Please check the condition of the goods at the time of receipt before signing the certificate of receipt just in case any damage has been caused during transport. If this is the case, please note it is essential that you write this down in the receipt. Without this note we cannot refund any shipping damage.
The guarantee is created according to the legislation when, in case of defect, we are entitled to a later delivery or a product repair. If the repair fails, or the products delivered later are also faulty, you are entitled to return the product and get a refund for the agreed price or price reduction.